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Testing your internet connectivity (Mac OS X)

Document ID: 2447HQ

ISSUE:

How can I test my connectivity using Mac OS X?

or

I can't check or send email. Is it a Eudora problem or is my computer's Internet connection the problem?

SOLUTION:

When having a problem checking or sending email, the first step is to always isolate the problem. Is it Eudora that is causing the problem? Or is it your Internet connection?

If you're running Mac OS X, it is very easy to use Telnet (a tool built-in OS X) to duplicate what Eudora is trying to do when it checks or sends email. If Telnet fails to connect, then the issue is with your Internet connection. If Telnet succeeds, then the issue is in your Eudora.

CAN'T CHECK EMAIL

1. Make sure your computer is online (connected to the Internet).

2. You need to know the name of your POP (Incoming) mail server. You can find this information settings in Eudora under Special->Settings->Getting Started.

In our example here, we are going to use 'pop.eudora.com'.

3. Launch the application, Terminal. Terminal is found in the OS X Applications: Utilities folder.

4. To the right of the % sign, type:

Telnet [name of your POP server] 110

In our example here, we are going to type telnet pop.eudora.com 110

Make absolutely sure that you type the commands correctly. There should be a space after Telnet and before '110'. The Telnet command should be made immediately next to an % sign - if you don't see the % sign, restart Terminal. Hit the return key after you finish.

5. If the connection is successful, you will see something similar to this in the Terminal window:

[Machine_Name:~] User_Name telnet pop.eudora.com 110 Trying 207.217.121.215... Connected to pop05.eudora.com. Escape character is '^]'. +OK QPopper vEL_4_22 at eudora.com ready

6. If you are able to connect via telnet and get a window similar to the window above, then your Internet connection is functioning. The problem is in Eudora - try the troubleshooting steps on answer card #2435 .

If you get an error message instead of a window similar to the window above, then your Internet connection is the problem. If Telnet is unable to connect to your mail server, Eudora will not be able to either. Contact your Internet Service Provider (ISP) or IT Help Desk for assistance in getting your machine properly configured and connected. Once you can Telnet to the server, Eudora will be able to as well.

CAN'T SEND EMAIL

1. Make sure your computer is online (connected to the Internet).

2. You need to know the name of your SMTP (Outgoing) mail server. You can find this information settings in Eudora under Special->Settings->Getting Started.

In our example here, we are going to use 'smtp.eudora.com'.

3. Launch the application, Terminal. Terminal is found in the OSX Applications: Utilities folder.

4. To the right of the % sign, type:

telnet [name of your SMTP server] 25

In our example here, we are going to type telnet smtp.eudora.com 25.

Make absolutely sure that you type the commands correctly. There should be a space after 'telnet' and before '25'. The Telnet command should be made immediately next to a % sign - if you don't see the % sign, restart Terminal. Hit the return key after you finish.

5. If the connection is successful, you will see something similar to this in the Terminal window:

[Machine_Name:~] User_Name telnet smtp.eudora.com 25 Trying 207.217.121.218... Connected to pop08.eudora.com. Escape character is '^]'. 220-harrier.mail.pas.eudora.com ESMTP Exim 3.33 #1 Thu, 16 Jan 2003 11:40:21 -0800 220-NO UCE. Eudora does not authorize the use of its computers or network 220 equipment to deliver, accept, transmit, or distribute unsolicited e-mail.

6. If you are able to connect via Telnet and get a window similar to the window above, then your Internet connection is functioning. The problem is in Eudora - try the troubleshooting steps on answer card 2435 .

If you get an error message instead of a window similar to the window above, then your Internet connection is the problem. If Telnet is unable to connect to your mail server, Eudora will not be able to either. Contact your Internet Service Provider (ISP) or IT Help Desk for assistance in getting your machine properly configured and connected. Once you can Telnet to the server, Eudora will be able to as well.

KEYWORDS:EPMAC, TELNET, CONNECTIVITY, OS X, CHECK, SEND


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