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Qualcomm

 

-ERR user not known

Document ID: 2161HQ

ISSUE:

Client users are getting "-ERR user not known" returned from EIMS.

SOLUTION:

This error indicates one of two problems.

The account is not in the primary domain, and the client has not been properly configured to check mail in a secondary domain. See "Configuring clients to work with multiple domains".

The client has not correctly specified the username. Check the capitalization and format of the pop account and/or username fields.

KEYWORDS: EIMS


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