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Qualcomm

 

Configuring Clients To Work With Multiple Domains

Document ID: 2157HQ

ISSUE:

How do I configure clients to work with multiple domains in EIMS?

SOLUTION:

EIMS 2.x provides 2 distinctly different ways to deal with multiple domains. The first is called domain aliases, the second is using a distinct secondary domain. The main difference between the two, within EIMS, is the way mail is stored and accessed.

Say, for example, you are hosting the mail for coca-cola.com and want people to be able to write to jdoe at other products of the Coca-Cola Company like Sprite and Fanta, yet want a user "jdoe" to only have one account to check.

If we were to set up ALIAS domains of fanta.com and sprite.com for our primary coca-cola.com domain, mail addressed to a user "jdoe" at any of those domains (jdoe@coca-cola.com, jdoe@fanta.com, jdoe@sprite.com) would end up in the same account in the coca-cola.com domain.

If, on the other hand, we set up distinct domains (NOT alias domains) for coca-cola.com, fanta.com and sprite.com, mail addressed to "jdoe@fanta.com" would NOT be placed in the same account as mail addressed to "jdoe@sprite.com" or "jdoe@coca-cola.com".

The advantage here is that all the users "jdoe" can be different people. This is quite handy when you need to be able to assign generic addresses like "sales@coca-cola.com", "sales@fanta.com" and "sales@sprite.com" and have them go to three different people.

Another way to look at this is:

ALIAS DOMAINS: jdoe@coca-cola.com is the same user as jdoe@sprite com is the same user as jdoe@fanta.com.

DISTINCT DOMAINS: jdoe@coca-cola.com is NOT the same user as jdoe@sprite.com is NOT the same user as jdoe@fanta.com.


Configuring Email Clients

  • Eudora 5.x or 4.x

  • Older Versions of Eudora

  • Netscape

  • Claris emailer

For these examples, the primary domain for the server is coca-cola.com and we are hosting a second domain called sprite.com. The user for this example is "jdoe".

In Eudora, the POP account should read: jdoe%sprite.com@coca-cola.com

Example: (Eudora 5.x or 4.x)


Example: (Older versions of Eudora)


Example: Netscape

The Pop user ID should be: jdoe%sprite.com

The Incoming Mail (POP) Server name should be: coca-cola.com

Example: Claris

There are known issues with Claris emailer. When checking a properly configured email account (e.g., test%testdomain.net), the user will receive the following error:

**Could not check messages because either the domain name or the username of your email account is blank. The email account should be of the form user@domain.com

This is a bug in Claris emailer. By default, emailer uses the POP account as the SMTP MAIL FROM address. You can fix this by installing the Emailer Custom Settings Resource.

KEYWORDS: EIMS,


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