Error (10054)

Issue:

I get "Error Getting Network Address (10054)" or "Connection reset by remote side (10054)" when I try to check or send mail.

Solution:

The most common cause of this error message is if one of your settings is incorrect. Go to Tools: Options: Getting Started. Verify your settings, especially-

login name

Mail Server (Incoming)

SMTP Server (Outgoing)

Also, your settings should probably have the host and domain names spelled out, not the IP addresses (numbers). If you have any doubts about what your POP account and SMTP server are, your Internet Service Provider or system administrator can tell you that information.

If that's not it, try checking these things-

Go to Tools: Options: Advanced Network. Uncheck "Cache Network Info". Also, raise the "Network Open Timeout After" setting to 300 and raise the "Network Timeout After" setting to 300.

Go to Tools: Options: Sending Mail. Uncheck the "Send on check" setting.

Lastly, if you're using a dial-up connection, get connected to the internet first through Dial-Up Networking. Once you're connected to your provider, then launch Eudora and see if it can check/send mail.

KEYWORDS: EPWIN, 10054,10053