Polite People Say Hello First

ISSUE:

When sending a message, the SMTP server responds with a message: Polite People say Hello first.

SOLUTION:

The proper way to send a message when connecting to the SMTP server is to first send the HELO command with your computer's Internet domain name. If your computer is configured with an Internet domain that is not valid, the mail server may simply look at your IP address and let you go on or it may stop and ask you to try again with a valid domain name.

Eudora gets your domain name from the configuration of your Network Control Panels and has nothing beyond that to offer the SMTP server. Since many servers will let you continue with the invalid domain, Eudora ignores the error message and goes on to the next step in sending your message. A "Polite people say Hello first" message means that your server doesn't allow the process to continue with an invalid domain.

Open the Control Panels, and double click on the Network icon. Click on the TCP/IP protocol and click on Properties. Go to the DNS Configuration tab. Make sure that DNS is enabled. Enter your host name in the host field (Usually, this is everything before the @ symbol in your email address). Enter your domain name in the domain field (Typically, this is everything after the @ symbol in your email address). It is invalid to have spaces, commas, and other special characters in these fields. If you have any questions about what should be in these fields, contact your Internet Service Provider.

After correcting your domain name and restarting your machine, you should be able to send mail from Eudora.

Keywords: EPWIN, POLITE, 503, EHLO, HELLO