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Error: 10060, 10061, or 10065

Document ID: 1357HQ

ISSUE:

When I try to check or send mail, I get an error message followed by (10060) or (10061) or (10065).

SOLUTION:

This error message is almost always caused by a mistake in your mail settings.

Launch Eudora - then go to Tools: Options: Getting Started. Verify your settings, particularly-

login name

Mail Server (Incoming)

SMTP Server (Outgoing)

Make absolutely sure that they're correct and spelled correctly (a simple spelling typo here will break your mail checking/sending). If you are not completely sure that these settings are correct, contact your Internet Service Provider or system administrator and verify these settings.

If the problem continues, make sure that the problem is in Eudora and not your internet connection. Verify that you are connected first - then launch Eudora and try to check/send mail.

If the problem continues, go to Tools: Options: Advanced Network. Uncheck "Cache Network Info". Also, raise the "Network Open Timeout" setting to 120 and raise the "Network Timeout After" setting to 120.

It is also possible that your virus checker is interfering with your ability to connect to the Internet - Eudora will also display this error when that happens. Try disabling your virus checker and see if you can then check mail - you may need help from your virus checker company to accomplish this properly.

KEYWORDS: EPWIN, 10060, 10061, 10065, SOCKET NOT CONNECTED, ERROR GETTING NETWORK ADDRESS, Norton, McAfee, AVG


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