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Eudora Crashes (Mac Classic, OS 9)

Document ID: 1202HQ

ISSUE:

Eudora for Macintosh (Classic, OS 9) is crashing.

SOLUTION:

Following are suggestions to help you solve problems you may have with your Macintosh:

  1. Did you restart with extensions off; that is, restart while holding down the Shift key before you installed Eudora? If not, delete the "Eudora Application Folder" (NOTE: do not delete the "Eudora Folder" - usually found in either the "System Folder" or "Documents" folder). Then restart while holding down the Shift key until you see the "Extensions off" message. When the computer finishes booting up, re-install Eudora.

  2. Try running Eudora with all extensions off and see if the problems disappear. If Eudora works with extensions off, this indicates that there is a conflict with one of the extensions you normally have running. You'll need to do an extension search to find out which one is causing the problem. Disable half your normal extensions and control panels, either by using Extensions Manager or by moving them out of their normal folders in the System Folder. Restart the computer (with extensions on).If the problem disappears, the problem was a conflict with one of the extensions that you disabled. Re-enable half of those (keeping track of which ones they are) and restart again. And so forth, until you find the culprit.

Look at RAM issues:

  1. To raise Eudora's memory allocation, quit the program. In the Finder, locate the Eudora application itself. Highlight the icon for the application and open the File menu and choose Get Info: Memory. You'll see three settings for Memory Requirements: Suggested size, Minimum size, and Preferred size. Raise the settings for both Minimum and Preferred size. Then restart Eudora.

  2. How big are your In, Out, and Trash mailboxes? These three mailboxes are loaded to memory whenever Eudora is running. So if they're large, they can take up a lot of RAM. Keep them small, preferably under 1 MB each. You can store your old messages in separate mailboxes to accomplish this. Then choose Empty Trash from the Special menu, and compact the mailboxes by holding down the Command (Apple) key while clicking the number button at the bottom left of the mailbox window. To compact all your mailboxes, hold down the Option key as well as when you click the button.

  3. Open windows in Eudora (and any application, actually) takes up memory. Check how many windows you have open in Eudora by going to the Window menu and see how long the list of open windows is. Eudora doesn't close your windows for you; if a window is open when you quit Eudora, it will be re-opened when you restart the program. If you have a lot of windows open, go through and close each one. Or, if you want to close them all at once, hold down the Command (Apple) and Option keys and type W.

  4. You might also check how many Quick Recipients you have. (Those are the listings in the pop-up menu under New Message To). Every entry in pop-up menus (in any application) uses RAM. So if you have a lot of mailboxes, try nesting the mailboxes in folders to make the pop-up menu shorter. (There are instructions on making mailbox folders in the manual).

  5. Also, applications, running in the background, take up some of your computer's RAM. Try quitting some of these to free up memory.

Finally, you can try this:

  1. Quit Eudora and find the "Eudora Folder" (usually found in either the "Documents" folder or "System Folder"). Move it to your desktop, then start Eudora by double-clicking the Eudora application icon. (This will create a new, blank Eudora Folder in the Documents Folder). You'll have to re-enter your settings in Eudora. If this takes care of the problem, you can try moving your old mailbox files into the new Eudora Folder a few at a time (make sure Eudora is not running when you do this). If the new Eudora Folder doesn't help the problem, you can quit Eudora and replace the new Eudora Folder in the Documents Folder with the old one and have all your old messages/settings/address books back.

KEYWORDS: ALLCARDS, EPMAC, CRASH


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